Privacy Policy

1. Introduction

ZORVEX GLOBAL EXIM (OPC) PRIVATE LIMITED ("ZORVEX GLOBAL EXIM", "we", "our" or "us") respects the privacy of visitors, prospective buyers, customers, suppliers, business partners and other individuals who interact with our website.

We manufacture padlocks and source, supply and export padlocks, mortise locks, cylinder locks, door locks and related hardware products, subject to product availability and applicable laws.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request a quotation, request product samples, communicate with us or engage in a business transaction.

2. Information We Collect

Depending on your interaction with us, we may collect:

A. Contact and business information

1. Name and job title.
2. Company or business name.
3. Business email address and telephone number.
4. Country, city, business address and destination port.
5. Business registration, tax or import/export information where reasonably required for a transaction.

B. Enquiry and transaction information

1. Products of interest, SKU or model.
2. Requested quantity, specifications and packaging preferences.
3. Target price, delivery requirements and trade terms.
4. Messages, quotation requests, sample requests, purchase orders and related correspondence.

C. Technical information

Where enabled by our website or service providers, we may collect IP address, browser type, device information, approximate location derived from technical data, access logs, referring pages and website usage information.

Cookies and similar technologies may be used for website functionality, security, analytics or preferences, subject to applicable requirements and any necessary consent.

D. Information you voluntarily provide

You may provide additional information through forms, email, telephone, messaging services or other communication channels.

Please do not submit passwords, payment card details or unnecessary sensitive personal information through general enquiry forms.

3. How We Use Information

We may use collected information to:

1. Respond to business enquiries and requests for quotations.
2. Provide product information, specifications, catalogues and samples.
3. Prepare quotations, negotiate orders and fulfil contracts.
4. Coordinate manufacturing, sourcing, packaging, logistics, customs documentation and delivery.
5. Verify business details and comply with applicable legal, tax, customs, export-control and recordkeeping obligations.
6. Maintain website functionality, security and administrative records.
7. Communicate about orders, shipments, service issues and business relationships.
8. Improve our website, services and customer experience.
9. Send relevant business updates or marketing communications where permitted by law.
10. Establish, exercise or defend legal claims and prevent fraud or misuse.

We will not intentionally use personal information for purposes incompatible with applicable law.

4. Legal Basis and Consent

Where required by applicable law, we will process personal information on an appropriate legal basis, such as consent, taking steps requested before entering into a contract, performance of a contract, compliance with legal obligations or another permitted basis.

Where consent is required, you may withdraw it through the method provided in the relevant notice or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal or processing permitted on another legal basis.

5. Sharing and Disclosure

We do not offer personal information for sale as a commercial data product.

We may share relevant information, to the extent necessary and lawful, with:

1. Logistics companies, freight forwarders, customs brokers and shipping agents.
2. Banks, payment service providers and professional advisers.
3. Website hosting, email, security, analytics and information-technology providers.
4. Manufacturers and suppliers involved in fulfilling a specific enquiry or order.
5. Government departments, customs authorities, regulators, courts or law-enforcement authorities where legally required or authorised.
6. Other parties where disclosure is necessary for a transaction, legal claim or legitimate business purpose permitted by law.

Service providers receiving personal information must be subject to appropriate contractual, confidentiality and security arrangements where required.

6. International Transfers

Because we operate in international trade, information may be transferred to or accessed in another country when communicating with overseas buyers or fulfilling an international transaction.

Such transfers will be handled subject to applicable Indian data-protection requirements and any relevant restrictions or safeguards applicable to the countries involved.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining customer and supplier records, fulfilling orders, meeting legal and tax obligations, resolving disputes and protecting legitimate business interests.

Retention periods depend on the type of information, the transaction and applicable legal requirements. Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate and legally permissible.

8. Data Security

We take reasonable technical and organisational measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We will address security incidents in accordance with applicable legal requirements.

9. Cookies and Analytics

Our website may use essential cookies or similar technologies to support functionality, security and user preferences. Analytics or advertising technologies may be used if enabled.

You can manage cookies through available website controls and your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies or similar technologies.

10. Your Rights and Requests

Subject to applicable law, you may have rights to request access to information, correction or updating, deletion, withdrawal of consent, grievance redressal or other available remedies.

To submit a privacy request, contact us using the details below. We may need to verify your identity and clarify the request before acting. We will respond within the applicable legal timeframe.

11. Children's Privacy

Our website and services are intended for business and professional use, not for children. We do not knowingly seek to collect children's personal information for ordinary business enquiries. If you believe such information has been submitted improperly, contact us so we can assess and address the matter in accordance with applicable law.

12. Third-Party Websites and Services

Our website may link to third-party services, including email, messaging, maps, social networks or external business platforms etc. Those services operate under their own privacy policies and practices. We are not responsible for independent third-party processing outside our control.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, website functionality or applicable law. The revised version will be published on this page with an updated effective or revision date.

14. Contact and Grievances

For privacy questions, requests or complaints, contact:

• ZORVEX GLOBAL EXIM (OPC) PRIVATE LIMITED
• Website: https://zorvexglobalexim.com
• Email: zorvexglobalexim@gmail.com
• Registered office: C/o Puniya devi, Elampur, Sootmill, G.T road, Aligarh, Uttar-Pradesh - 202201
• Contact number: 9286347851
• Grievance officer mail: support.zorvexglobalexim@gmail.com

Please must include "Privacy Request" in the subject line of your email.

Where a specific grievance officer or other designated contact is required under applicable law, the relevant details and complaint procedure will be published here.

This policy should be read alongside our Terms and Conditions and any applicable contractual or transaction-specific documents.