Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions govern access to and use of the ZORVEX GLOBAL EXIM website. By accessing or using this website, you agree to comply with these Terms and Conditions and applicable law. If you do not agree, please discontinue use of the website.

These website terms govern website use and preliminary business enquiries. A specific export or supply transaction may be governed by a separately agreed quotation, pro forma invoice, purchase order, sales contract and other transaction-specific documents.

2. About Our Business

ZORVEX GLOBAL EXIM (OPC) PRIVATE LIMITED is an Indian business engaged in padlock manufacturing and the sourcing, supply and export of padlocks, mortise locks, cylinder locks, door locks and related hardware products.

Products may be manufactured by us or sourced from third-party manufacturers and suppliers. We will identify the relevant manufacturer or origin where required by law, contract or the circumstances of a transaction.

Product availability, specifications, origin, manufacturing arrangements and delivery schedules may vary by model and order.

3. Website Information and Product Descriptions

We endeavour to keep product descriptions, images, specifications, SKUs, materials, dimensions, finishes, packaging information and minimum order quantities accurate and current.

However:

1. Product photographs are illustrative unless expressly identified as photographs of the actual supplied model.
2. Minor variations in colour, finish or appearance may occur between images and physical products.
3. Specifications and availability must be confirmed in the applicable written quotation or approved technical documents.
4. No certification, performance rating, security rating, standard compliance or warranty is promised unless expressly documented and applicable to the specific product.
5. Product information published on the website does not override a signed contract or mutually accepted order documents.

Please obtain written confirmation of critical technical requirements before placing an order.

4. Enquiries and Requests for Quotations

Website enquiries and Request for Quotation (RFQ) submissions are requests for information or a potential offer. They are not, by themselves, binding purchase orders or guarantees of supply.

We may request additional information about the buyer, intended use, product specifications, quantities, destination, packaging, delivery terms and import requirements.

A quotation may specify its validity period, currency, minimum order quantity, price basis, payment terms, lead time, packaging, shipment terms and other conditions.

Unless otherwise stated in writing, quotations are subject to confirmation of availability and final written acceptance.

5. Orders and Contract Formation

An order becomes binding only when accepted in writing by an authorised representative of ZORVEX GLOBAL EXIM, or when a separate written agreement expressly provides otherwise.

The accepted order documents should identify, as applicable:

1. Product model, specifications and quantity.
2. Unit price, currency and total order value.
3. Packaging and labelling requirements.
4. Production and delivery schedule.
5. Applicable Incoterms® rule and named place or port.
6. Payment terms and bank charges.
7. Inspection, acceptance and claims procedures.
8. Warranty, liability and dispute-resolution terms.

If documents conflict, the parties should resolve the conflict in writing. Any agreed order-specific terms will prevail over general website descriptions to the extent of the expressly agreed conflict.

NOTE:- If Buyer want Sample of Product it would be chargeable and buyer will take all charges transport, shipment, custom -clearance, insurance, deemarage charges, port handling and all remaining charges.

6. Prices, Currency and Taxes

Prices may be quoted in INR, USD or another mutually agreed currency.

Unless expressly included, quoted prices exclude charges not specified in the quotation, which may include taxes, duties, import clearance, destination port charges, storage, local transport, insurance, inspection, special packaging and bank fees.

The applicable quotation and agreed Incoterms® rule will determine which costs are included and which party bears each charge.

Indian GST, export treatment, input tax credit and refunds will be handled in accordance with applicable law and the actual transaction structure. Export tax treatment will not be assumed solely from a website statement.

Exchange-rate movements, changes in freight rates, government levies and other material cost changes may be addressed in the quotation or contract. No price adjustment will apply contrary to an agreed fixed-price contract.

7. Payment Terms

Payment terms will be specified in the accepted quotation, pro forma invoice or sales contract.

Depending on the transaction, payment may be agreed through an advance payment, balance payment before dispatch, documentary collection, letter of credit or another lawful method.

Buyers must use verified payment instructions and should independently confirm any notified change to our bank details through a trusted contact channel.

We are not responsible for payments made to unauthorised third parties or fraudulent accounts where the loss is not attributable to our legally actionable conduct.

Orders may be placed on hold where agreed payments are overdue, subject to the contract and applicable law.

8. Export, Import and Regulatory Compliance

Each transaction is subject to the laws and regulations applicable to the goods, parties, route and destination, including, where relevant:

1. India's Foreign Trade Policy and applicable DGFT notifications.
2. Customs legislation, export declarations and shipping procedures.
3. GST, invoicing, foreign-exchange and export-realisation requirements.
4. Applicable sanctions, restricted-party screening and export-control rules.
5. Destination-country import permits, customs classification, duties and taxes.
6. Applicable product safety, labelling, packaging, testing, conformity-assessment and technical standards.
7. Anti-bribery, anti-money-laundering and other mandatory trade-compliance requirements.

The parties will cooperate in supplying accurate documents and information required for lawful shipment.

Unless expressly agreed in writing, the buyer is responsible for confirming destination-country import eligibility, obtaining required import licences or permits, paying import duties and taxes, and complying with local requirements applicable to its importation and resale.

We will remain responsible for obligations allocated to us by law and the agreed contract. Neither party is required to perform an unlawful or prohibited transaction.

9. Shipping, Delivery and Incoterms®

Shipping arrangements, dispatch dates, delivery schedules, freight responsibility, insurance obligations, transfer of risk and other delivery responsibilities will be determined by the accepted order documents and the expressly agreed Incoterms® rule, including the named place or port and version where applicable.

FOB, CIF and other Incoterms® rules have specific meanings and must be used only for appropriate modes of transport.

Estimated production and shipping dates are estimates unless expressly agreed as binding dates. Delays caused by carriers, ports, customs authorities, suppliers or other events will be handled in accordance with the contract and applicable law.

No provision of these Terms changes the allocation of cost, risk or responsibility established by the agreed Incoterms® rule.

10. Inspection, Shortages and Defects

In Most of cases Buyer will be responsible for Product inspection, sampling, quality tolerances, pre-shipment inspection and acceptance website or company would not take any responsibility unless specified in the accepted quotation or contract.

The buyer should inspect goods promptly after delivery or receipt and notify us in writing of apparent shortages, transit damage or non-conformity within the agreed contractual period, providing reasonable(genuine) supporting evidence no excuses without proof will not considered as genuine.

Latent defects and statutory rights will be handled in accordance with the contract and applicable law.

Where a claim is substantiated, the available remedy will be determined by the agreed contract and applicable law and may include repair, replacement, credit, refund or another appropriate remedy.

No provision excludes rights or liabilities that cannot lawfully be excluded.

11. Cancellation, Changes and Returns

Orders may be cancelled, amended or returned only in accordance with the accepted quotation, written sales contract or applicable law.

Customised, made-to-order or specially packaged products may be subject to additional cancellation or return conditions if those conditions were clearly agreed in advance and are lawful.

No return should be shipped without prior written authorisation and agreed shipping instructions.

12. Intellectual Property

Unless otherwise stated, website text, logos, graphics, catalogues, original product photographs and other website materials are owned by or used with permission by their respective rights holders.

You may not reproduce, republish, distribute, modify or commercially exploit our protected website materials without permission, except where permitted by law.

Product designs, trademarks and other intellectual property belonging to third-party manufacturers or brands remain the property of their respective owners. Their appearance on our website does not imply ownership, authorisation or affiliation unless expressly stated.

13. Acceptable Website Use

You agree not to:

1. Submit knowingly false or misleading enquiry information.
2. Attempt unauthorised access to the website, admin systems or another user's information.
3. Introduce malware or interfere with website security or availability.
4. Use the website for fraud, unlawful trade or prohibited transactions.
5. Scrape, copy or misuse website content in violation of applicable law or intellectual property rights.

We may restrict access where reasonably necessary to protect our systems, users or lawful business interests.

14. Third-Party Services and Links

The website may contain links to third-party websites, messaging platforms, payment services or logistics providers.

Those services are governed by their own terms and policies. We do not control independent third-party systems and are not responsible for their content or availability, subject to applicable law and any obligations we owe under a specific agreement.

15. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses, including loss of anticipated profits, business opportunities or goodwill, arising solely from website use or an unaccepted enquiry.

Liability relating to a confirmed order will be governed by the applicable sales contract and mandatory law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, obligations that cannot legally be excluded, or any other liability that applicable law does not permit us to limit.

16. Force Majeure

Neither party nor us will be responsible for a failure or delay to the extent caused by events beyond its reasonable control, such as natural disasters, war, civil unrest, epidemics, government restrictions, sanctions, port closures, major transport disruption, or widespread utility or communications failures.

The affected party should notify the other party promptly, take reasonable steps to reduce the impact and resume performance when reasonably possible.

Any right to suspend, extend, terminate or obtain a refund because of such an event will be determined by the contract and applicable law.

17. Confidentiality

Non-public quotations, negotiated prices, drawings, technical information and commercial documents exchanged in connection with a proposed or confirmed transaction should be treated as confidential where identified as such or reasonably understood to be confidential.

This obligation does not apply to information that is lawfully public, already lawfully known, independently developed, or required to be disclosed by law. More detailed confidentiality or non-disclosure obligations may be agreed separately in writing.

18. Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data-protection law.

Please review our Privacy Policy for details about collection, use, disclosure, retention and available privacy requests.

19. Governing Law and Disputes

These website Terms are governed by the laws of India, subject to applicable conflict-of-law principles and mandatory legal requirements.

Disputes concerning a confirmed international sale may be subject to separate governing-law, arbitration or jurisdiction clauses in the accepted sales contract.

For website-related disputes, the competent courts and dispute-resolution mechanisms will be determined under applicable (Aligarh jurisdiction) or Indian Government law. Nothing in these Terms purports to confer jurisdiction on a court that cannot lawfully exercise it.

20. Changes to These Terms

We may update these Terms to reflect changes in our website, business operations or applicable law. Updated Terms will be published on this page with a revised effective or update date.

Changes to an already accepted sales contract will require agreement where required by that contract or applicable law.

21. Contact Information

• ZORVEX GLOBAL EXIM (OPC) PRIVATE LIMITED
• Website: https://zorvexglobalexim.com
• Email: zorvexglobalexim@gmail.com
• Registered office: C/o Puniya devi, Elampur, Soot mill, G.T Road, Aligarh, Uttar-Pradesh, Aligarh - 202001
• Contact number: 9286347851

For quotations, product specifications, export enquiries and order-related questions, and for company details please use the contact details provided on our website.

These Terms should be read together with our Privacy Policy and any accepted quotation, purchase order or sales contract applicable to a transaction.